This Privacy Policy explains how Facethetics Beauty and Facethetics Beauty Academy ("we", "us") collect, use and protect your personal information when you use facetheticsbeauty.com, send us an enquiry, or enroll in and pay for a course.
1. Information We Collect
- Contact details: your name, phone number, email address and any message you send through our enquiry or appointment forms.
- Enrollment details: details you share when you enroll in a course, such as your qualifications and, for the Facial Aesthetics Course, proof of medical registration.
- Payment information: online payments are handled by Razorpay. We receive only the payment status, amount, transaction ID and the contact details you enter at checkout. We never see or store your card number, CVV, UPI PIN or net banking password.
- Website usage data: basic information such as pages visited, device type and how you reached our website. We collect this through cookies and Google Analytics.
2. How We Use Your Information
- To reply to your enquiries and share course or batch details
- To confirm your enrollment, send payment receipts and communicate about your course
- To issue your Certificate of Completion
- To process refunds where they apply
- To improve our website and services
- To meet legal, tax and accounting requirements
3. Sharing Your Information
We do not sell or rent your personal information. We share it only with:
- Razorpay, to process payments and refunds securely
- Service providers who help us run the website, send emails and messages, or analyse website traffic, and only as needed for that work
- Government or legal authorities, when the law requires it
4. Cookies
Our website uses cookies to keep it working properly (for example, to protect forms from spam) and to understand how visitors use it through Google Analytics. You can block or delete cookies in your browser settings, but some parts of the website may not work correctly if you do.
5. Data Security
We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections and restricted access to our admin systems. No method of sending or storing data online is completely secure, but we work to protect your information.
6. How Long We Keep Your Data
We keep your information only as long as we need it for the purposes above, or as long as the law requires (for example, payment and tax records).
7. Your Rights
You can ask us to show, correct or delete the personal information we hold about you. You can also ask us to stop sending you promotional messages at any time. To do this, contact us using the details on this page.
8. Third-Party Links
Our website may link to other websites, such as Google Maps, Instagram or WhatsApp. We are not responsible for how those websites handle your information. Please read their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows the latest version.
10. Contact Us
For any privacy question or request, contact us using the details on this page or on our Contact Us page.